Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Gateshead | GPhC No. 9012511 | Last Updated: July 2026

We are committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Pharmacy Weight Loss Gateshead is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Gateshead and across the UK. We act as the data controller for all personal information collected through our website and services.

Data We Collect

We collect personal information necessary to provide safe and effective pharmacy services. This includes:

• Identity data: Full name, date of birth, gender
• Contact data: Email address, phone number, delivery address
• Health data: Medical history, current medications, weight, BMI, and other clinical information provided during consultation
• Payment data: Billing information processed securely through our payment provider
• Technical data: IP address, browser type, and website usage information collected via cookies

Health data is classified as special category data under UK GDPR and is handled with the highest level of care and security.

How We Use Your Data

We use your personal information to:

• Assess your suitability for weight loss treatments through pharmacist-led consultations
• Dispense and deliver approved medications safely (delivery within 1 working day of pharmacist approval)
• Maintain accurate medication and treatment records
• Communicate with you about your orders, consultations, and ongoing care
• Comply with our legal and regulatory obligations as a GPhC registered pharmacy
• Improve our website and service quality

Our legal bases for processing include fulfilling a contract with you, compliance with legal obligations, and the provision of healthcare. For special category health data, we rely on the provision of healthcare as our lawful basis.

Cookies

Our website uses cookies to enhance your browsing experience and help us understand how our site is used. Cookies we use include:

• Essential cookies: Required for the website to function correctly
• Analytics cookies: Help us understand visitor behaviour to improve our services
• Functional cookies: Remember your preferences for a better experience

You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect your ability to use parts of our website.

Third-Party Sharing

We do not sell your personal data to third parties. We may share your information with trusted partners only where necessary, including:

• Delivery providers: To fulfil your medication orders
• Payment processors: To handle secure transactions
• IT and platform providers: Who support our website and clinical systems under strict data processing agreements
• Regulatory bodies: Such as the GPhC or NHS, where we are legally required to do so

All third parties we work with are required to handle your data securely and in accordance with UK data protection law.

Data Retention

We retain patient records for a minimum of eight years from the date of last treatment, in line with NHS and pharmacy regulatory guidelines. After this period, data is securely deleted or anonymised.

Data Security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website uses SSL encryption, and access to patient records is strictly controlled and limited to authorised personnel only.

Your Privacy Rights

Under UK GDPR, you have rights regarding your personal data, including the right to access the information we hold about you, request corrections, ask for deletion where appropriate, and object to or restrict how we process your data. To exercise any of these rights, please contact us directly using the details below and we will respond promptly.

Contact Us

If you have any questions about this privacy policy or how we handle your data, please get in touch:

• Email: info@pharmacyweightloss.co.uk
• Phone: (+44) 116 4646009

We aim to respond to all data-related enquiries within 48 hours.